Terms and Conditions
Other Terms & Conditions
Please click here to view our Competition Terms & Conditions.
Please click here to view our Gift Voucher Terms & Conditions.
Please click here to view our B2B Terms & Conditions.
General Terms & Conditions
These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for your reference.
Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Ltd.
Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
This website is owned and operated by SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.
If you need to contact us, please e-mail us at [email protected] or call customer services on +44 (0)1953 688595.
VAT number: 934 3166 28
Company registration number: 6385503
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
We will then check the price and availability of the goods. If you paid for your order at the same time as placing it, the funds will be allocated by your card issuer to SoulPad Ltd. but we will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
To place an order: -
1. Add the item to your basket (or cart) and amend the quantity accordingly.
Once you have added all the required items to your basket (or cart) proceed to checkout.
2. If you are a returning customer and have registered with our website previously, sign in using your Username and Password.
3. If you are a new customer and wish to register with our website, complete the billing and shipping information as required.
4. Check the details you have submitted. It is your responsibility to ensure that all details of any order are complete and accurate. Proceed to payment.
5. We will then check the price and availability of the goods. We will form a contract with you when we take payment from you.
If any order errors appear, or if you are unsure in any way, e-mail us at [email protected] or call customer services on +44 (0)1953 688595 for assistance. Assistance will be given in English.
We also accept orders and payment by telephone. Call customer services on +44 (0)1953 688595 to order in this way.
All contracts will be filed in a central database by SoulPad Ltd.
Placing an order
We use secure payment methods. Our prices are in GBP(£) Pounds Sterling and they include VAT at the current rate.
Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.
Goods will normally be delivered within 7 working days of our accepting your order and payment. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.
However, please note that due to excepitionally high seasonal demand and courier disruptions caused by the current COVID outbreak, our normal delivery times may be affected.
Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.
Estimated Cost to Ship a SoulPad 5000-lite™ Tent to The Destinations Listed Below, on a Regular Service: -
| Shipping Destination
||Delivery Time Frame|| Weight (kg)
|| Avg. Shipping Cost (GBP £, excl. VAT)
|S./N. Ireland||up to 5 working days||26.9 kg gross||112*29*25 cm||£20.00|
|The Highlands||up to 3 working days||26.9 kg gross||112*29*25 cm||£16.00|
|The Islands of the UK (not listed below)||up to 5 working days||26.9 kg gross||112*29*25 cm||£16.00|
|Jersey||up to 5 working days||26.9 kg gross||112*29*25 cm||£38.00|
|Guernsey||up to 5 working days||26.9 kg gross||112*29*25 cm||£38.00|
|The Isle of Man||up to 3 working days||26.9 kg gross||112*29*25 cm||£20.00|
|The Isle of Wight||up to 3 working days||26.9 kg gross||112*29*25 cm||£20.00|
The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at [email protected] or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.
Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.
Estimated Cost to Ship a SoulPad 5000-lite™ Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -
|Special Service Type||Weight (kg)||Dimensions (cm)||Avg. Shipping Cost (GBP £, excl. VAT)|
|Before 09:00||26.9 kg gross||112*29*25 cm||£32.00|
|Saturday||26.9 kg gross||112*29*25 cm||£27.00|
|Before 10:00||26.9 kg gross||112*29*25 cm||£26.00|
|Before 12:00||26.9 kg gross||112*29*25 cm||£16.00|
If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may pursue a claim against the carrier.
Cancellation and returns
You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at [email protected] or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.
We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.
This cancellation policy does not affect your legal rights.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Please e-mail us at [email protected] or call customer services on +44 (0)1953 688595 or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.
Once we have been notified of a faulty item, we would request photographic images of the fault in the first instance. It may also be necessary for us to collect the goods for further assessment or return.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.
We will exercise our right to deduct an amount from the reimbursement if you has diminished the value of the goods by handling them beyond what is necessary.
It should be clear that your consumer legal rights may still apply after the warranty expires.
Changes to these terms
These terms were last changed on 14th Sep 2016. Previous versions of our standard terms and conditions can be viewed upon request.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Sometimes product specifications may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.
Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.
Refund of Deposits
A refund for a deposit will only be given if SoulPad Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.
In the event of any complaint arising from your use of the website please contact us at the email address [email protected].
For any other complaints, please write to us at our registered address: SoulPad Ltd, 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.
Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad Ltd does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.
Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.
Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.
Information used when placing an order
Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.
You are responsible for insuring the proper use of all SoulPad products, and SoulPad Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the misuse of any of our products, how so ever caused.
SoulPad Gift Vouchers
Please view separately the SoulPad Gift Voucher Terms & Conditions. In purchasing SoulPad gift vouchers you are agreeing to be bound by the SoulPad gift voucher terms and conditions.
In booking a SoulPad for use at a SoulPad Village event you are agreeing to be bound by the SoulPad Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the SoulPad Village event booking page or can be submitted upon request.
Intellectual Property Rights
SoulPad Ltd.’s website text, images and design are Copyright SoulPad Ltd. since the year 2006. Any infringement of these rights will be vigorously pursued. SOULPAD and the SoulPad logo are registered trademarks of SoulPad Ltd.