Warranty

SoulPad® tents are built to a very high standard and are regularly tested for manufacturing quality. SoulPads® are produced in accordance with internationally acclaimed quality assurance certification: ISO9001. SoulPad® tents comply with BS and European standards and are labelled accordingly.

The SoulPad® Trademark is on all SoulPad® tents.

There is just one UK outlet on-line here at www.soulpad.co.uk, and on ebay too (ebay username: soulpaduk). A SoulPad® tent purchased from any other UK outlet may not be a genuine SoulPad® product.

To protect the consumer and SoulPad® brand alike, the SoulPad® registered trademark can be found on all SoulPad® tents, click here to read more. All tents should be clearly labelled with the manufacturers company name. Only tents carrying the SoulPad® trademark are protected by the SoulPad® warranty.

The components used in our tents are second to none. We know our tents are strong and durable and fit for their intended use. Their intended use being the light leisure market.

SoulPad® will honour a 1 year warranty against manufacturer defects in the canvas. Note that this warranty does not extend to the poles or zippers as these are commonly misused.

The SoulPad warranty is applicable only to SoulPads delivered to consumers within the UK and is not transferable.

Replacement parts are available. Please refer to our Spares for details.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • Roisin McMahon Howell just ordered our tent. excited!
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  • 317969_3159805793625_1219681661_32115082_1246826005_n Rachael Wall The second outing for our lovely SoulPad....this time in the sun :-)
  • Matt Powell Hi I would not normally do this as I see it a bit unprofessional, but I ordered a soulpad 4 weeks ago for business use, you did tell me it would take two weeks, I have customers coming this weekend and I am getting very worried now and may lose my booking
  • 305686_10150790380035666_7845355665_9938091_721731451_s SoulPad We're in a great spot at Bearded Theory Festival this year, and progress is good.
  • Maria Green-Lynch The soulpad has arrived!!!! It's bloody heavy!!! Does anyone have any carrying tips?!!
  • Kevin Flynn Hi - tried calling Yesterday & today to check lead times and no response? Also your transaction agent for Mastercard has an error - the card start date does not allow any date before 2012?
  • Maria Green-Lynch Ordered and paid for a 5m soulpad and accessories yesterday. Felt joyous!!! Was informed today that they don't have any in stock until mid June. Immense disappointment. :-(
  • 537582_10150778070706651_548556650_9758499_1865042729_n Faye House Haven't managed to get the girls in from the Soulpad since we pitched it in the garden for the Bank Holiday!
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  • @NickiStrino Don't currently have plans to but you've given us an idea now. May 21, 2012 08:34
  • @FROGLEEK Needle and thread works best. A simple patch also adds character. May 21, 2012 08:33
  • Looks gorgeous. RT: @steveannette #soulpad doing what it does best May 20, 2012 20:12
  • What a good erection! RT: @WildBikeMTB here at the Keswick mountain festival with our 5000. much interest in the Pad as in our mtb hols! May 20, 2012 20:11
  • @designARTdark Happy Times indeed. Thanks v much for your order. Enjoy yourself at Bearded and maybe see you there! May 18, 2012 20:56
  • @designARTdark Happy Times indeed. Thanks v much for your order. Enjoy yourself at Bearded and maybe see you there! May 18, 2012 20:56
  • @designARTdark Happy Times indeed. Thanks v much for your order. Enjoy yourself at Bearded and maybe see you there! May 18, 2012 20:56
  • @designARTdark Happy Times indeed. Thanks v much for your order. Enjoy yourself at Bearded and maybe see you there! May 18, 2012 20:56
  • @designARTdark Happy Times indeed. Thanks v much for your order. Enjoy yourself at Bearded and maybe see you there! May 18, 2012 20:56
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